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Quebecregion.com Traveler Rating

1. «A nice second experience»

   Étoiles

   Sophie, Québec Tuesday, March 19, 2013

   Hi, Following my first comment, I went back to the station 2 times and I had a nice surprise. The silence was respected everywhere (they added silence indications on the walls and an employee was present to make it respected too); I had a great relaxation experience these two times. I might went on a bad day for the first time, and I surely recommand this place regarding my last visits.

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2. «Meci pour vos commentaires»

   Étoiles

   Spa des Neiges, Ste-Anne de Beaupré Friday, January 11, 2013

   Bonjour Sophie, Nous tenons très sincèrement à vous remercier de vos commentaires constructifs. Nous travaillons très fort à ce que les clients se sentent bien enveloppés dans un service chaleureux et professionnel. Nous sommes une petite station thermale qui mise sur la qualité de l’eau de ses bains, la chaleur de ses installations et surtout, de son personnel sur lequel tout repose! Sachez que suite à votre visite et la feuille de commentaires que vous aviez laissée, nous avons tenu une rencontre avec le personnel pour bien sensibiliser tout notre monde à la priorité que nous devons constamment accorder au service à notre clientèle, à leur quiétude et au respect des consignes de silence. Quant à vos autres commentaires (chaises, portes, tablettes, etc.), sachez que nous travaillons sans cesse à tous ces détails pour faire de votre visite au Spa des Neiges une expérience relaxante et agréable et que vos commentaires nous aiderons à y arriver. En espérant vous revoir bientôt. L’équ

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3. «Noisy»

   Étoiles

   Sophie, Quebec City Friday, January 04, 2013

   I have been to many spa stations, and this one was quite deceiving. Despite the beautiful place close to the fleuve st-laurent and employees courtesy, I found this place a way too noisy to relax. A lot of young people (18-25 years old) were in groups and talked loudly in the nordic spa and the hamman, and nobody from the employees told them to respect the rules for silence. There are two rest areas, and both of them are at the second levels, so you have to take a stair to reach it, and the steps are creaky and the door you have to push after makes a lot of noise too, not to mention the squeaky chairs. So everytime someone goes up or down, you are taken off of your relaxation. The bathrooms are wide and clean, but there was no bench or tablet inside the shower to put your personnal things (just 2 hooks to hang clothes), so you have to put your hairbrush, soap and stuff on the floor. When I went, it was really cold outside (-25) and it was really icy at the exit of each building, I almos

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